Are you struggling with knowing how and where to get started? Launching a product or feature can be overwhelming. It’s tempting to think you start by just building something. Problem is, this doesn’t provide direction later on. Learn where to focus your efforts when you’re first getting started for the biggest impact.
Are your users active or are they engaged? It’s your job to figure out who is not engaged so you can help ‘active’ users accomplish their goals.
Knowing the types of problems you’re solving for customers helps you stay hyper focused on ensuring customer needs are met and solved.
Nothing is worse that interacting with a human who it trained to not communicate like a human. Learn to slow down and understand customer needs.
Growth is not only about getting new customers into the door. Continually providing solutions for existing customers will ensure predictable growth.
Learn about the two types of customer interactions and how to identify which to implement to ensure you and your customers will succeed.
Mapping out a plan of how you’re going to help your customers achieve their goals will increase life-time value and reduce churn.